Yanni (yanni85) wrote in techsupport,
Yanni
yanni85
techsupport

Lesson of today

I'm sure many of you have already learned this lesson but for any who may not have, here it is:

Don't explain things to sales people, just tell them what to order.

Dear sales people,

I told you we need a display port to vga adapter because only one came with the computer and the user has two monitors. I then went on to explain that the other two cables were useless because one was a display port to dvi-d (the user only has VGA monitors, can't convert dvi-d) and the other was a DMS-59 to dual DVI-i (the dvi looking connector that is for splitting into two, of which there was none on the computer and even if there had been no dvi-vga converter was present). However, this explanation was only an attempt to inform you of what went wrong so that it can be avoided in the future.

If I tell you that "we need X because Y was wrong" DO NOT ASK IF Y IS THE CORRECT THING TO ORDER!!

No love,
Me
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