Me: "I'm sorry to hear that sir, I'll be happy to help you. What's your phone number?"
Customer: "I don't know, and this issue is tying up my cellphone so I can't look!
Me: "That's just fine, sir. Do you have the modem in arm's reach of you?"
Customer: "Yes, I do."
Me: "Oh good! Can I have the WAN MAC ID or the SN number off the bottom of it? It probably starts with 0023...?"
Customer: "Y'know, I'm just gonna go to the store, because this is getting way too complicated!"
Me: "Oh, okay, thank you for calling-"
Customer: *hangs up*
What's with people this week? Yesterday I got a guy who screamed at me for 15 minutes because he gets nervous on the phone and his reaction to nervousness is to yell at people, he apologized profusely, that was the weird part, to have someone screaming apologies at you in a very angry voice. I also got the lady who wanted to talk about the apocalypse and religion and had I found Jesus and invited him into my heart? Televangelism backwards?