I understand that you're winding down for the holidays so you're maybe not as busy as usual. However in IT this quiet time for you means that we can get on and do things that would normally result in whining from you. So we're busy.
We're also shutting down over the festive break, so we're double checking everything before we head off into the winter wilderness so that we don't end up getting disturbed while we're off.
So we're busy.
That means that calls that contain any of the following will be treated with the scorn they deserve:
Home PC problems (even if it's 'just a quick question')
Home internet problems (ditto)
Home wireless problems (double ditto)
Loss of festive MP3s (what?)
Setup of new techno toys (including but not limited to computers, iPods, mobile phones, sat navs)
All of the above, but applying to your second-cousin-twice-removed-who's-just-f
We're making a list, we're checking it twice. We know who's naughty, we know who's nice. And we have long memories. Santa ain't got nothing on us.
PS if you come bearing gifts (especially alcohol) I may make an exception.