I know it's such a bother having customers. But when you have a multi-city incident where people who are paying for high speed internet are now receiving dial up speeds, you might consider sending a e-mail describing the problem and close it with the line we are sorry. If talking to your accounting department and having them furnish a list of people who might be affected is too much to bear. A small alert on your website and ending with the words We are sorry would be considered adequate by many.
When you set up the work stations for your Clear chat technicians it is often handy to install a web browser so the Technician in question can look at such things as,
Or at least tell them to lie about not being able to view it. It gives a poor impression of your company in general.
Yours Truly Miertam